MultiDoc ECM · The intelligent platform

The smart way to run your document-driven business

Capture, understand, govern and automate every document — on one AI-first platform. Deployed across government and regulated enterprise in Malaysia.

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23READY MODULES, ONE PLATFORM

7FAMILIES OF CAPABILITY

24,600DOCUMENTS A DAY, AI-PROCESSED

≤ 5sFULL-TEXT SEARCH AT SCALE

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Why MultiDoc ECM

Most organisations don't have a document problem. They have a too-many-tools problem.

Scanning here, signing there, forms in a third place, approvals by email — and no single audit trail. MultiDoc ECM replaces that sprawl with one governed system of record, enriched by AI and built to grow with you.

One system of recordEvery document, version and approval in one governed repository

AI-first, not bolted onCipher IDP, an AI assistant and AI form building are part of the core

One security modelA single audit trail spanning every module — exportable to your SIEM

Grows with youSwitch on industry & construction modules — no re-platforming

23 modulesone workspace, learned once

The platform

One core. Seven families of capability.

A core content platform extended by a library of independent modules, each enabled per tenant — under a single security model, audit trail and workflow engine.

Core Content Services

The governed repository at the heart of the platform — store, find, view, collaborate on and retain every document, with versioning, redaction and secure sharing.

AI & Intelligent Document Processing

Cipher IDP turns unstructured documents into structured, searchable, actionable data — and the AI Assistant lets users talk to their content.

Automation & Workflow

Design and run business processes without code, on a durable orchestration engine with delegation, SLAs, escalations and one shared task inbox.

E-Signature

Native, auditable electronic signing on any PDF — individually, in bulk or from templates. No third-party signing service required.

Governance, Risk & Compliance

Provable control over access, retention, risk and audit — built on shared GRC infrastructure with two-stage, workflow-gated disposal.

Industry Solutions

Pre-built vertical modules for health, finance and government that turn the platform into a line-of-business application.

Construction & BIM (AEC)

An ISO 19650-aligned common data environment with 3D BIM, field capture and the full submittal / RFI toolset.

Managed service

Scanning & Digitisation

Years of paper converted into clean, indexed, searchable records — collected, scanned, QC'd and loaded straight into MultiDoc ECM.

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Open architecture

Deploy on your terms

Containerised, API-driven and modular — run on-premise or in a private cloud, from a single department to a national rollout.

Under the hood →

Measured, not promised

The numbers behind the platform

24,600docs a dayAI capture & extraction on a reference two-server configuration

Minutesnot weeksto build a governed form and its approval workflow by describing it

0third partiese-signature is native and auditable — no external signing service

7-yeardefault retentionwith audited, two-stage, workflow-gated disposal

≤ 5ssearch at P95typical full-text response across content, metadata and meaning

Now offering — a managed service

Document scanning & digitisation, done for you

Years of paper — files, correspondence, contracts, drawings — converted into clean, indexed, searchable records and loaded straight into MultiDoc ECM. One accountable team manages collection, preparation, high-volume scanning, AI-assisted indexing, quality control and secure ingestion.

Backfile conversion & day-forward

Bulk digitisation of the existing archive in planned, reconciled batches — plus daily mailroom capture so nothing new lands back on paper.

Accuracy you can audit

Cipher IDP classification with human-in-the-loop QC, double-key verification on critical fields, and automatic re-scan of rejects.

Security you can prove

Barcoded chain of custody from pickup to certified destruction or return; on-site scanning or an access-controlled, CCTV-monitored bureau.

100k+ pages per batch200–600 dpiA4–A0 & bound volumesPDF/A · TIFF · JPEGStraight into ECM

Inside a live document digitisation centre — registration, preparation, batch scanning, indexing, QA and reassembly — A running document-digitisation centre — every stage of the imaging SOW, staffed and quality-controlled.

Trusted in production

The organisations that run on MultiDoc ECM

From national registration to hospital records and banking — where documents are mission-critical and audit is non-negotiable.

Government

National registration

Birth, death and marriage registration workflows running at national scale.

Banking & Finance

Enterprise EDMS

Electronic document management for banking and reinsurance workloads.

Healthcare

Clinical records

Patient records, clinical and administrative document governance.

Local Government

Municipal records

Correspondence and records management for local authorities.

Logistics & Infrastructure

Operations documents

Document management and workflow automation, including highway-operator workloads.

Construction

Common data environment

ISO 19650-aligned CDE with BIM, submittals and RFIs for project delivery.

“From national registration to hospital records and banking, leading organisations run their document-critical operations on MultiDoc ECM — unifying capture, approval and governance on one platform.

Under the hood

Modern, open architecture — deploy on your terms

A modular, API-driven platform: a React single-page application talks to a FastAPI middleware that orchestrates best-of-breed open components. Modules load at runtime, so capabilities switch on per tenant without forking the core.

Experience · React 19 + TypeScript SPALazy-loaded module bundles · shared navigation shell · unified task inbox

Application / API · FastAPI (async)60+ core routers · runtime module loader · HTTP/2 client · response cache

NextcloudWebDAV / OCS · files

MongoDBforms · workflow state

Elasticsearchfull-text · metadata

Temporaldurable workflows

OnlyOfficeDraw.io · PlantUML

LLM / STTassistant · IDP · voice

Native e-signpdf-lib · P12 PKI

Packaging · Docker ComposeOn-premise or private cloud · stateless services scale active-active behind a load balancer — the same product serves a department or a national rollout